Return Policy
Return Policy
For Orders within the UAE:
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Return Window: Returns are accepted within 7 days of receipt, provided the delivery packaging has not been opened and the products are either damaged or the wrong item was delivered.
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Condition of Returned Items: Products must be returned in their original condition. We are not responsible for any loss or damage post-delivery. Inspect your order upon arrival.
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Non-Returnable Items: Promotional items, frozen & chilled goods, edibles, and items with broken seals or that have been used, are not eligible for return.
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Refunds: For faulty, damaged, or incorrect items, we will refund the original payment method. Refunds are processed within 15 to 20 business days, depending on your bank.
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Return Costs: Delivery costs are non-refundable. The customer is responsible for return shipping charges using their preferred method.
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Credit Note: No cash refunds. Returns will be issued as a credit note for use on future website purchases.
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Contact Information: For clarifications, contact us at +971 585952120 +971585923497 or email [email protected].
For Orders from Oman and Outside the UAE:
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No Returns: We do not accept returns for orders shipped outside the UAE.
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Order Cancellation: Cancellation and refund of the order amount are possible only if the delivery has not yet left the UAE.
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Order Inspection: As returns are not accepted, we encourage customers to review their orders carefully before confirming.
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Customer Support: For assistance, contact us at +971 585952120 +971585923497or email [email protected].
