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FREE DELIVERY ON ORDERS OVER AED 300

Shipping Policy

General Information

  • Delivery Locations: We offer shipping across all seven emirates in the UAE.

Customer Responsibilities

  • To ensure a smooth delivery process, customers are responsible for providing a detailed address and a working phone number. This helps avoid any delays or cancellations in delivering your order.

Order Cancellation and Modification

  • Orders can only be cancelled or modified if they have not been dispatched.
  • Please contact us immediately if you need to cancel or modify your order.

Delivery Schedule

  • We provide delivery services every day of the week, except Sundays.

 

Domestic Shipping Charges (Within UAE)

Area Standard Charges (AED) Public Holiday Charges (AED) Free Delivery Options Delivery Period
Dubai 22 44 Orders over AED 300 1 – 3 days
Sharjah 22 44 Orders over AED 300 1 – 3 days
Abu Dhabi 22 44 Orders over AED 300 1 – 3 days
Hatta 22 44 Orders over AED 500 1 – 7 days
Khor Fakkan 22 44 Orders over AED 500

1 – 7 days

Western Region Abu Dhabi and other Remote Areas 50 100 Orders over AED 500 1 – 7 days

 

International Shipping Charges (Oman/Muscat)

Area Standard Charges (AED) Public Holiday Charges (AED) Free Delivery Options Delivery Period
Oman (Muscat) 45 90 Orders over AED 500 3 – 4 days

Public Holidays

  • During public holidays, please note that delivery rates are doubled (e.g., AED 22 becomes AED 44, AED 50 becomes AED 100).
  • Deliveries may experience delays during public holidays.

Store Pickup by Third-Party Couriers

  • For store pickups done by third-party couriers (e.g., Careem, Porter), customers are requested to provide the courier with their working phone number, Order ID, and their name for ease of operation.

Tracking and Delivery

  • Upon dispatch, customers will receive a message on WhatsApp from the courier to confirm their details and the order delivery date.
  • Along with this message, customers will be provided with an Air Waybill (AWB) number, which can be used to track the shipment.
  • A toll-free number for further inquiries will also be shared. This ensures that customers can easily get updates or assistance regarding their delivery.
  • It is the customer’s responsibility to provide a phone number that has both calling and WhatsApp capabilities to facilitate smooth communication regarding the delivery.

Contact Information

  • For any queries regarding our shipping policy or for assistance with your delivery, please contact us at +971585923497 or email us at [email protected].