FAQ
What types of products do you offer?
We offer a wide variety of baking supplies, including ingredients, tools, packaging, decorations, and equipment. Whether you're a home baker or a professional, you'll find everything you need for cakes, pastries, and desserts.
Do you sell baking ingredients in bulk?
Yes, we provide bulk quantities for many of our products. Some products include tiered wholesale pricing, showing the discount based on quantity ordered. You can find this information on the product page.
Do you ship across the UAE?
Yes, we offer delivery to all regions in the UAE. Most orders are shipped the next day after purchase.
What is the average delivery time?
Orders are usually shipped the next day, and delivery times may vary depending on your location. You will receive tracking details once your order is dispatched.
Do you have a physical store I can visit?
Yes, our physical store is located in Abu Hail, Deira, Dubai. Feel free to visit us during our working hours.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your delivery on our website.
Can I return or exchange products?
Please refer to our Return and Exchange Policy for detailed information. Note that we have a strict no return policy on ingredient products.
Do you provide wholesale options for businesses?
Yes, we offer wholesale pricing for some products. These products have a tier table on their product page, showing the discounts you receive based on the quantity ordered.
How can I contact customer support?
You can reach our customer support via email at support@cakecraftuae.com or call us at +97158 5923497 during business hours. We're here to help with any inquiries or issues.
Do you offer any baking classes or workshops?
At this time, we do not offer any baking classes or workshops.
Are your products suitable forprofessional bakers and home bakers?
Yes, our product range caters to both professional bakers and home baking enthusiasts. Whether you're looking for high-quality tools or specialty ingredients, we have options for all skill levels.
What are your payment methods?
We accept Visa and Mastercard for online payments. Additionally, you can pay via cash on delivery for certain locations within the UAE.
Do you offer gift cards or vouchers?
Yes, we offer gift cards that can be purchased online and used toward any products on our website. They make great gifts for bakers!
Can I customize cake boxes or other packaging?
Yes, we offer customizable packaging for special events or business branding. Contact us with your requirements, and we’ll help you create custom designs for cake boxes, wrappers, and more.
Do you offer discounts or promotions?
We regularly offer promotions and discounts on various products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@cakecraftuae.com