Shipping Policy
At Cake Craft UAE, we work to deliver your orders safely and on time across the UAE and selected international destinations. Please review the shipping information below before placing your order.
1. Delivery Coverage
- We deliver across all seven emirates of the UAE.
- We also offer shipping to Oman (Muscat) on selected orders.
2. Customer Responsibilities
- Customers are responsible for providing a complete and accurate delivery address.
- A working phone number is required for smooth delivery coordination.
- For faster communication, customers should provide a phone number that supports both calls and WhatsApp.
- If customers need to contact the delivery team, they must call using the same phone number provided on the order.
3. Order Cancellation and Changes
- Orders can only be cancelled or modified before they are dispatched.
- If you need to make any changes, please contact us as soon as possible.
4. Delivery Schedule
- We provide delivery services every day of the week except Sunday.
- Delivery timelines are estimates and may vary depending on the delivery area, weather, public holidays, or operational conditions.
5. Domestic Shipping Charges (Within UAE)
| Area | Standard Charges (AED) | Public Holiday Charges (AED) | Free Delivery | Estimated Delivery Period |
|---|---|---|---|---|
| Dubai | 23 | 46 | Orders over AED 300 | 1 to 3 days |
| Sharjah | 23 | 46 | Orders over AED 300 | 1 to 3 days |
| Abu Dhabi | 23 | 46 | Orders over AED 300 | 1 to 3 days |
| Hatta | 23 | 46 | Orders over AED 500 | 1 to 7 days |
| Khor Fakkan | 23 | 46 | Orders over AED 500 | 1 to 7 days |
| Western Region Abu Dhabi and Other Remote Areas | 50 | 100 | Orders over AED 500 | 1 to 7 days |
Cash on Delivery (COD) Fee: For Cash on Delivery orders, an additional AED 5 fee will apply on top of the applicable delivery charge.
6. International Shipping Charges (Oman - Muscat)
| Area | Standard Charges (AED) | Public Holiday Charges (AED) | Free Delivery | Estimated Delivery Period |
|---|---|---|---|---|
| Oman (Muscat) | 45 | 90 | Orders over AED 500 | 3 to 4 days |
7. Public Holiday Deliveries
- Delivery charges are doubled during public holidays.
- For example, a standard AED 23 delivery charge becomes AED 46, and AED 50 becomes AED 100.
- Delivery delays may also occur during public holidays.
8. Store Pickup by Third-Party Couriers
- For store pickups arranged through third-party courier services such as Careem or Porter, customers must provide the courier with their name, order number, and working phone number.
- This helps ensure a smooth handover and avoids delays.
9. Tracking and Delivery Support
- Once your order is dispatched, you will receive a WhatsApp message from the courier to confirm your details and delivery date.
- You will also receive an Air Waybill (AWB) number to track your shipment.
- If you need to contact the delivery team directly, you may call 80024455.
- Please call the delivery team using the same phone number that was provided when placing the order.
10. Contact Us
For any shipping-related questions or delivery assistance, please contact us at +971 58 592 3497 or email info@cakecraftuae.com.
Frequently Asked Questions
1. Where do you deliver?
We deliver across all seven emirates in the UAE and also offer shipping to Oman (Muscat) on selected orders.
2. How long does delivery take?
Delivery within major UAE cities usually takes 1 to 3 days. Remote areas may take 1 to 7 days. Oman (Muscat) deliveries usually take 3 to 4 days.
3. Do you offer free delivery?
Yes. Free delivery is available in selected areas based on the order value shown above.
4. Are delivery charges different on public holidays?
Yes. Delivery charges are doubled during public holidays, and delivery delays may occur.
5. Is there an extra fee for Cash on Delivery?
Yes. Cash on Delivery (COD) orders are subject to an additional AED 5 fee on top of the applicable delivery charge.
6. Can I change or cancel my order after placing it?
Orders can only be cancelled or modified before dispatch. Please contact us immediately if you need assistance.
7. How will I track my order?
After dispatch, you will receive a WhatsApp message from the courier along with an AWB number for tracking.
8. How do I contact the delivery team?
You can contact the delivery team at 80024455. Please call using the same phone number that was provided in your order so the team can verify and assist you quickly.
9. What happens if I provide the wrong address or phone number?
Incorrect delivery details may cause delays, failed delivery attempts, or cancellation. Customers are responsible for providing accurate information.
10. Can I send my own courier for pickup?
Yes. For third-party courier pickups, please ensure the courier has your name, order number, and working phone number.