Shipping Policy
General Information
- Delivery Locations: We offer shipping across all seven emirates in the UAE.
Customer Responsibilities
- To ensure a smooth delivery process, customers are responsible for providing a detailed address and a working phone number. This helps avoid any delays or cancellations in delivering your order.
Order Cancellation and Modification
- Orders can only be cancelled or modified if they have not been dispatched.
- Please contact us immediately if you need to cancel or modify your order.
Delivery Schedule
- We provide delivery services every day of the week, except Sundays.
Domestic Shipping Charges (Within UAE)
| Area | Standard Charges (AED) | Public Holiday Charges (AED) | Free Delivery Options | Delivery Period |
|---|---|---|---|---|
| Dubai | 22 | 44 | Orders over AED 300 | 1 – 3 days |
| Sharjah | 22 | 44 | Orders over AED 300 | 1 – 3 days |
| Abu Dhabi | 22 | 44 | Orders over AED 300 | 1 – 3 days |
| Hatta | 22 | 44 | Orders over AED 500 | 1 – 7 days |
| Khor Fakkan | 22 | 44 | Orders over AED 500 | 1 – 7 days |
| Western Region Abu Dhabi and other Remote Areas | 50 | 100 | Orders over AED 500 | 1 – 7 days |
International Shipping Charges (Oman/Muscat)
| Area | Standard Charges (AED) | Public Holiday Charges (AED) | Free Delivery Options | Delivery Period |
|---|---|---|---|---|
| Oman (Muscat) | 45 | 90 | Orders over AED 500 | 3 – 4 days |
Public Holidays
- During public holidays, please note that delivery rates are doubled (e.g., AED 22 becomes AED 44, AED 50 becomes AED 100).
- Deliveries may experience delays during public holidays.
Store Pickup by Third-Party Couriers
- For store pickups done by third-party couriers (e.g., Careem, Porter), customers are requested to provide the courier with their working phone number, Order ID, and their name for ease of operation.
Tracking and Delivery
- Upon dispatch, customers will receive a message on WhatsApp from the courier to confirm their details and the order delivery date.
- Along with this message, customers will be provided with an Air Waybill (AWB) number, which can be used to track the shipment.
- A toll-free number for further inquiries will also be shared. This ensures that customers can easily get updates or assistance regarding their delivery.
- It is the customer's responsibility to provide a phone number that has both calling and WhatsApp capabilities to facilitate smooth communication regarding the delivery.
Contact Information
- For any queries regarding our shipping policy or for assistance with your delivery, please contact us at +971585923497 or email us at info@cakecraftuae.com.