Return Policy

 

At Cake Craft UAE, we aim to make sure every order reaches you in good condition and as expected. Please read our return policy carefully before placing your order.

1. Orders within the UAE

Eligible Returns

We accept return requests only for items that are:

  • Damaged on arrival
  • Defective
  • Incorrect items delivered

Return requests must be made within 7 days of delivery.

Important Inspection Requirement

Please inspect your order as soon as it is delivered. If you receive a damaged, defective, or incorrect item, you must contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label where applicable.

Return Conditions

  • Items must be unused and in their original condition
  • Original packaging must be kept intact where applicable
  • Returns must be approved by our team before the item is sent back
  • Items sent back without prior approval may not be accepted

Non-Returnable Items

The following items are not eligible for return unless they were delivered damaged, defective, or incorrect:

  • Promotional or clearance items
  • Frozen and chilled goods
  • Edible and perishable products
  • Items with broken seals
  • Used items

Refunds

If your return is approved because the item was damaged, defective, or incorrect, the refund will be issued to the original payment method. Refunds are typically processed within 3 to 6 business days, depending on your bank or payment provider.

Delivery Charges

Original delivery charges are non-refundable unless the return is due to an error on our part.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, please contact us first and we will advise you on the next steps. If a return is approved for reasons not caused by our error, return shipping costs will be the customer’s responsibility.

2. Orders from Outside the UAE

We do not accept returns for orders shipped outside the UAE, except where required for items received damaged, defective, or incorrect and approved by our team after review.

Order Cancellation

Cancellation and refund are possible only if the order has not yet left the UAE for shipment.

Order Review

As returns for international orders are generally not accepted, customers are strongly advised to review their order carefully before completing the purchase.

3. How to Request a Return

  1. Email us at info@cakecraftuae.com or call us at +971 58 595 2120 or +971 58 592 3497
  2. Share your order number
  3. Explain the issue clearly
  4. Attach clear photos of the item and packaging if the product is damaged, defective, or incorrect
  5. Wait for confirmation from our team before sending anything back

4. Contact Us

For any return, refund, or order-related assistance, please contact us:

Frequently Asked Questions

1. Can I return an item if I changed my mind?

We only accept returns for items that are damaged, defective, or incorrect. Change-of-mind returns are not accepted.

2. How many days do I have to request a return?

You must request a return within 7 days of delivery.

3. What should I do if I receive a damaged or wrong item?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and label so our team can review the issue.

4. Can I return edible, frozen, or chilled items?

These items are non-returnable unless they were delivered damaged, defective, or incorrect.

5. Will I get a refund or a credit note?

For approved returns involving damaged, defective, or incorrect items, refunds are issued to the original payment method.

6. Are delivery charges refundable?

Delivery charges are non-refundable unless the return is due to our error.

7. Do I need approval before sending an item back?

Yes. Please contact us first and wait for approval before returning any item.

8. Do you accept returns for orders outside the UAE?

Orders shipped outside the UAE are generally non-returnable, except where an item is received damaged, defective, or incorrect and the case is approved by our team.

9. How long do refunds take?

Approved refunds are usually processed within 3 to 6 business days, depending on your bank or payment provider.

10. How do I contact Cake Craft UAE for help?

You can contact us at info@cakecraftuae.com, +971 58 595 2120, or +971 58 592 3497.